This page provides a detailed description of how the sanilio platform collects, uses, and protects your personal information. The privacy of users in Bangladesh is our highest priority. Please read this policy carefully before using the platform.
Last Updated: January 2025
Sanilio collects certain personal information necessary to operate the platform. Learn more below.
When you create an account, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and keep your account secure. Your date of birth is required for age verification, as we only provide services to users aged 18 and above. The information you provide is stored in encrypted form and protected from unauthorized access. This information is never sold or transferred to any third party.
Payment information required for deposits and withdrawals is collected, such as mobile banking numbers or bank account details. This information is used solely to process transactions and prevent money laundering. We never store full card numbers or bank passwords. Financial information is processed in accordance with the highest security protocols and in compliance with applicable Bangladeshi financial regulations. We are legally obligated to notify the relevant authorities if a suspicious transaction is detected.
Information about your activity on the platform, your preferred games or betting types, and session duration is collected automatically. Your device type, operating system, browser version, and IP address are also logged. This information is used to improve platform performance, resolve technical issues, and personalize the user experience. Session information is stored using cookies and similar technologies, which you can control through your browser settings. However, disabling cookies may limit some platform features.
Collected information is used only for specific purposes. Each use case is clearly outlined below.
Your information is used to verify your identity, keep your login secure, and send account-related notifications. If two-factor authentication (2FA) is enabled, an OTP will be sent to your mobile number.
The platform's content and features are made more relevant by analyzing your preferences and usage patterns. This makes your experience smoother and more enjoyable.
Data is analyzed to detect unusual login patterns, attempts to create multiple accounts, or suspicious financial activity. This helps keep all users' accounts secure.
Information is stored and provided in compliance with applicable laws and regulatory guidelines in Bangladesh. Information is not disclosed without a court order or government directive.
Account information is used to resolve your issues quickly and to facilitate communication with the support team. Support conversations may be stored for a set period for quality control purposes.
Sanilio believes every user should have full control over their own personal information. Learn more about your rights below.
You can log in to your account at any time to view your stored personal information. If any information appears incorrect, you can request a correction through the support team. We will complete the correction process within a reasonable timeframe. To request a correction, contact [email protected]. Corrections will only take effect after your identity has been verified.
After closing your account, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations. Financial transaction records must be kept for a period determined by Bangladesh's financial regulations. Deletion requests generally take 30 business days to process. Once the request is completed, a confirmation message will be sent to you by email.
If you do not wish to receive promotional emails or notifications, you can unsubscribe at any time from your account settings. Even after opting out of marketing communications, important account-related notifications (such as security alerts or transaction confirmations) will continue to be sent. This distinction is essential for the security of your account. Opt-out requests are typically processed within 7 business days. The support team is ready to assist with any issues.